Returns & Refunds
30-Day Hassle-Free Returns
You may request a return or exchange within 30 days of receiving your order if you are not satisfied.
Eligible Returns
- Items must be unused, undamaged, and in original packaging
- Crystals and jewelry must remain in their natural, unaltered condition
- Talisman products cannot be returned once opened or used
- Order number and proof of purchase required
Refund Process
- Submit a return request via your account or email our support team
- We review your request within 1-2 business days
- Ship the item back following our instructions (we cover shipping for defective items)
- Refund issued to original payment method within 5-7 business days after inspection
Exchanges
Exchanges for the same item or upgrades with price difference are available subject to stock.
Non-Returnable Items
- Items returned after 30 days
- Custom or personalized products
- Used or damaged items
- Final sale items marked as non-returnable
Contact Us
Returns inquiries: support@qiarc.com
Response time: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)